1Information Collected by 330e
When you use the 330e platform, we collect various categories of information to ensure our services operate properly and securely. This data collection is carried out transparently and solely for purposes relevant to the platform's operations.
Full name, date of birth, email address, phone number, and identification details provided during account registration. This information is used to verify your identity and manage your account.
Transaction details in MYR (RM), including payment methods used such as FPX, Touch 'n Go, and bank transfers. Full account numbers are not stored in our systems.
Device type, operating system, phone model, browser, IP address, time zone, and language settings. This data is used to optimise your platform experience based on your device.
Activity records within the platform, including games played, session duration, betting patterns, and interactions with platform features. This data is analysed in aggregate to improve our services.
2How We Use Your Information
330e uses the information collected solely for legitimate purposes directly related to providing our platform services. We do not use your personal data for any purpose not stated in this policy without your prior consent.
- Account management and identity verification — ensuring every account is legitimate and secure, while preventing fraud and unauthorised access.
- Financial transaction processing — managing deposits and withdrawals in MYR accurately and securely through approved payment channels.
- Enhanced user experience — analyses usage patterns to improve platform design, load speed, and the relevance of content offered.
- Service communications — sending important notifications related to your account, transactions, security updates, and changes to our terms of service.
- Legal compliance — meeting all applicable legal and regulatory requirements in Malaysia, including anti-money laundering obligations.
- Customer support — handling enquiries, complaints, and support requests efficiently and effectively.
3Cookies & Tracking Technologies
330e uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Essential Cookies — required for core platform functions such as login, session verification, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies — collects information on how users interact with the platform to help us identify areas for improvement.
- Preference Cookies — stores user preferences such as language, time zone, and display settings to deliver a more personalised experience.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the 330e platform.
4Data Storage & Security
330e implements robust technical and organisational security measures to protect users' personal data against unauthorised access, disclosure, alteration, or destruction.
All data in transit is protected with industry-standard SSL encryption.
Data is stored on servers protected by multi-layered access controls.
Security systems are continuously monitored to detect suspicious activity.
Only authorised personnel may access users' personal data.
Your personal data is retained for as long as your account remains active, or as long as necessary for the purposes set out in this policy. Upon account closure, data will be deleted or anonymised in accordance with applicable Malaysian laws.
Third-Party Sharing
330e does not sell or rent users' personal data to third parties for marketing purposes. Your information may be shared only in the following limited circumstances: authorised payment processors to complete transactions in RM, technical service providers bound by strict confidentiality agreements, and legitimate authorities where required by Malaysian law.
5User Rights & Contact Us
As a 330e platform user, you have several rights over your personal data, all of which we fully respect:
- Right of Access
- You may request a copy of the personal data we hold about you at any time. All requests will be processed within a reasonable timeframe.
- Right to Rectification
- If any information we hold about you is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
- Right to Erasure
- You may request the deletion of your personal data, subject to legal requirements that obligate us to retain certain information for a specified period.
- Right to Object
- You have the right to object to the processing of your data in certain circumstances, including the use of your data for analytics if you do not consent.
How to Contact Our Privacy Team
For any enquiries, requests, or complaints regarding our privacy policy and your personal data, please reach us through the following channels:
- Email: [email protected]
- Live Chat: Available on the 330e app
- Frequently Asked Questions: Refer FAQ page our
We are committed to responding to every privacy enquiry within a reasonable timeframe and ensuring your rights are fully respected.
6Privacy Policy Updates
330e reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, applicable legal requirements in Malaysia, or improvements to data protection standards.
When significant changes are made to this policy, we will notify users via in-app notifications or their registered email address. The "Last updated" date at the top of this document will always be updated to reflect the latest version.
It is the user's responsibility to review this policy from time to time. Continued use of the 330e platform after any changes are published will be considered your acceptance of the latest version of the policy. To review Terms & Conditions our full platform, please refer to the relevant page.
- Your data is never sold to any third party for marketing purposes.
- All MYR transactions are protected with SSL encryption.
- You have the right to access, correct, or request deletion of your personal data.
- We comply with all applicable data protection laws in Malaysia.
Got Questions About Your Privacy?
Contact the 330e support team or check FAQ our for answers to common questions about your account and data privacy.
Create Account Log In